First monthly payment

If Studio does not meet your needs, contact support within seven calendar days of your first subscription payment to request a refund of that initial monthly payment. Include your account email and Stripe receipt reference. Do not send full card details. Approved refunds go back to the original payment method, and future renewal is canceled.

Renewals and billing problems

Renewals and unused portions of a paid period are generally not refunded for a change of mind. Contact support promptly about duplicate charges, unauthorized payments or a service problem that prevented use. We review these cases and apply any rights required by applicable law. This policy does not limit those rights.

Cancel before the next charge

Open Billing & usage, choose Manage subscription and cancel in the Stripe customer portal before renewal. Cancellation takes effect at the end of the current paid period; you can continue using paid export access until then. Canceling renewal does not by itself request a refund.

After a refund

A refunded payment places new exports on hold while billing is reviewed. Existing private files remain subject to their normal retention period. Your bank or payment provider controls when a completed refund appears in your account; support can provide the refund reference.